Gathering innovative end-user feedback for continuous development of information systems: A repeatable and transferable e-collaboration process

被引：22
作者：
Bragge, J [1 ]
Merisalo-Rantanen, H [1 ]
Hallikainen, P [1 ]
机构：
[1] Helsinki Sch Econ, Dept Business Technol Informat Syst Sci, FIN-00101 Helsinki, Finland
来源：
IEEE TRANSACTIONS ON PROFESSIONAL COMMUNICATION | 2005年 / 48卷 / 01期
基金：
芬兰科学院;
关键词：
action research (AR); collaboration engineering (CE); end-userfeedback; group support systems (GSS); information systenis (IS); thinklets;
D O I：
10.1109/TPC.2004.843298
中图分类号：
G2 [信息与知识传播];
学科分类号：
05 ; 0503 ;
摘要：
Receiving innovative end-user feedback on an information system is essential for acquiring further development ideas. The feedback gathering method should encourage end users to freely bring out new ideas. The method should be repeatable and transferable to allow its use in various contexts. We employ the principles of collaboration engineering using so-called thinkLets us building blocks to construct a feedback gathering process. We apply the principles for receiving new development ideas for a multi-university student information system in Finland. We reflect on the experiences and give insights on applying two alternative processes in a complex organizational context.
引用
收藏
页码：55 / 67
页数：13
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