Constructing Public Satisfaction Evaluation System of the Government Information Service

被引：0

作者：

Sheng Ming-ke ^{[1
]}

Zhao Long ^{[1
]}

Chen Lu-wen ^{[1
]}

机构：

[1] Xiangtan Univ, Publ Management Sch, Xiangtan 411105, Peoples R China

来源：

PROCEEDINGS OF 2010 INTERNATIONAL CONFERENCE ON PUBLIC ADMINISTRATION (6TH), VOL III | 2010年

关键词：

Local government; Government information service; Public satisfaction; Evaluation;

D O I：

暂无

中图分类号：

C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;

摘要：

The final intention of Local Government Information Service is providing social public for information service and satisfying their information demand. As the service producer, the government should enhance Information Service Public Satisfaction. The key of realizing Public Satisfaction and improving the quality of Government Information Service and enhancing Public Satisfaction is exploring the evaluation method of Local Government Information Service Public Satisfaction. The thesis consults the theory of Customer Satisfaction, constructs Local Government Information Service Public Satisfaction Index Model, and takes a case for example to validate the rationality and feasibility of the model.

引用

页码：493 / 499

页数：7

共 11 条

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