Wisdom, decision support and paradigms of decision making

被引：46

作者：

Mackenzie, A

Pidd, M ^{[1
]}

Rooksby, J

Sommerville, I

Warren, I

Westcombe, M

机构：

[1] Univ Lancaster, Sch Management, Dept Management Sci, Lancaster LA1 4YX, England

[2] Univ Lancaster, Inst Cultural Res, Lancaster LA1 4YL, England

[3] Univ Lancaster, Dept Comp, Lancaster LA1 4YR, England

[4] Attivation, Lancaster LA1 3AQ, England

来源：

EUROPEAN JOURNAL OF OPERATIONAL RESEARCH | 2006年 / 170卷 / 01期

关键词：

decision support; cognitive mapping; wicked problems;

D O I：

10.1016/j.ejor.2004.07.041

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

Many decision support tools have been developed over the last 20 years and, in general, they support what Simon termed substantive rationality. However, such tools are rarely suited to helping people tackle wicked problems, for which a form of procedural rationality is better suited. Procedurally rational approaches have appeared in both management science and computer science, examples being the soft OR approach of cognitive mapping and the design rationale based on IBIS. These approaches are reviewed and the development of Wisdom, a procedurally rational decision support process and accompanying tool, is discussed and evaluated. (c) 2004 Elsevier B.V. All rights reserved.

引用

页码：156 / 171

页数：16

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