An Extended UTAUT2 Model for e-Government Project Evaluation

Recently the Greek Government has devoted significant effort to streamlining business processes using ICT to better manage public administration resources. To this end, public sector services are designed so that they are accessed through single points, while increasing transparency and reducing cycle time for executing processes and disseminating information to civil and other agencies. To control the services provided by state agencies and to improve them continuously, it seems essential that they are continuously evaluated by users. This paper focuses on the field of e-government and more precisely describes an evaluation method for investigating the success of an e-government project. Specifically, a technology adoption model is proposed, which focuses on the specific characteristics of users for the on-line services of an Independent Authority. The model is essentially based on the framework of the Unified Theory of Acceptance and the Use of Technology (UTAUT2) model, which has been enhanced with four additional criteria.