Enhancement of Mobile-Based Application for Vehicle Rental

This paper proposes a knowledge-based model that can be used digitally via a smartphone application to service the vehicle rental system in Malaysia called EZGO. EZGO is a website that allows consumers to look for vehicles such as cars, bikes and rental vans that can have the most satisfactory outcome and avoid the rejection of unavailable car rental by providing substitute vehicles that are close to the needs of the customer. Our research reveals the analysis and comparison of the problems faced in the general car rental system for the search mechanism and identifies the value of the rental car. The project implemented an agile approach for the design and development of mobile apps, developed UML diagrams for the car rental system, and performed a survey of prospective customers using questionnaires. This smartphone application is particularly relevant in Malaysia as it offers an alternative option for Malaysian drivers and drivers to provide personal transportation without the need to purchase and own for themselves.