Classification of service model and value creation

被引：4

作者：

Ueda, Kanji ^{[1
]}

Takenaka, Takeshi ^{[1
]}

机构：

[1] Univ Tokyo, Ctr Engn, 7-3-1 Hongo, Tokyo, Tokyo 1138654, Japan

来源：

9TH IEEE INTERNATIONAL CONFERENCE ON E-COMMERCE TECHNOLOGY/4TH IEEE INTERNATIONAL CONFERENCE ON ENTERPRISE COMPUTING, E-COMMERCE AND E-SERVICES | 2007年

关键词：

D O I：

10.1109/CEC-EEE.2007.32

中图分类号：

TP18 [人工智能理论];

学科分类号：

081104 ; 0812 ; 0835 ; 1405 ;

摘要：

Science and technology are expected to establish a new scientific methodology for studies of services to raise service-sector productivity and to support new services. However, no consensus exists on how to study services because of their specific nature. This paper first provides an overview of previous studies of services using an academic database. Then it presents a new classfication of service models considering the relationships among service providers, service receivers, and service environments toward value creation. We also discuss scientific strategies to co-create new service values in the real world.

引用

页码：497 / +

页数：2