Lewd, Crude, and Rude Behavior: The Impact of Manners and Etiquette in the General Hospital

Background: Lewd, crude, and rude behaviors of patients and stall members have the potential to complicate care; unfortunately, the medical literature on manners and etiquette is sparse. Objective: We sought to understand the impact of lewd, crude, and rude behaviors in the general hospital and to provide a context in which to educate clinicians about the management of troublesome behaviors of patients and staff members. Method: We reviewed the history of etiquette in the general hospital, and discuss the ethical ramifications and clinical management of inappropriate behaviors. Results: Lewd, crude, and rude language and behaviors are often heard and seen in the general hospital: such behaviors can be understood in a biopsychosocial context. Conclusions: Teaching trainees about manners and etiquette can help them identify and manage offensive behaviors and can facilitate the provision of effective and ethical care. (Psychosomatics 2012; 53:13-20)