The application of extend QFD in BPR

Business Process Re-engineering (BPR) is the philosophy which re-designs the existing processes according to the requirement of internal processes and external customers. But there was not an efficient model for enterprise reconstructions. Quality Function Deployment (QFD) offers strengths complementary to BPR and it provides a new way to analyze BPR. Traditionally, QFD approach has been used as a tool for defining new products, as well as for improving existing products. In substance, QFD builds the relationship between "target" (what to do) and "measure" (how to do). In this paper, we introduce QFD methodology to implement BPR. A BPR waterfall model and a three-dimensions BPR house, which based QFD methodology, are presented to perform BPR.