A problem-solving perspective on knowledge management practices

被引：90
作者：
Gray, PH [1 ]
机构：
[1] Queens Univ, Sch Business, Kingston, ON K7L 3N6, Canada
来源：
DECISION SUPPORT SYSTEMS | 2001年 / 31卷 / 01期
关键词：
knowledge management; decision making; problem solving;
D O I：
10.1016/S0167-9236(00)00121-4
中图分类号：
TP18 [人工智能理论];
学科分类号：
081104 ; 0812 ; 0835 ; 1405 ;
摘要：
A wide variety of organizational practices have been proposed to support the creation, storage and transfer of knowledge, yet it is often unclear how these practices relate to one another in their contribution to organizational performance. This study develops a categorization system for knowledge management practices based on two dimensions: the practices' role in the problem-solving process, and the type of problem they address. Analysis of survey data supports the proposed framework and uncovers two higher order factors that correspond to the concepts of exploration and exploitation. By focusing attention on the importance of problem solving in transforming knowledge into business value, this research suggests a new way to understand the connection between knowledge management practices and organizational goals. (C) 2001 Elsevier Science B.V. All rights reserved.
引用
收藏
页码：87 / 102
页数：16
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