Implementation of TQM in China and organisation performance: An empirical investigation

被引:81
作者
Yusuf, Yahaya [1 ]
Gunasekaran, Angappa
Dan, Guo
机构
[1] Univ Cent Lancashire, Lancashire Business Sch, Preston PR1 2HE, Lancs, England
[2] Univ Massachusetts Dartmouth, Dept Management, N Dartmouth, MA 02747 USA
[3] Univ Hull, Sch Business, Kingston Upon Hull HU6 7RX, N Humberside, England
关键词
TQM; implementation; organisational performance; benefits; TOTAL QUALITY MANAGEMENT; IMPROVEMENT; IMPACT;
D O I
10.1080/14783360701239982
中图分类号
C93 [管理学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
摘要
This research on Total Quality Management ( TQM) investigates the essences and processes of TQM implementation and its effects on organisation performance. In particular, it reports the results of a questionnaire survey of TQM practices in Chinese companies. The research identifies a series of concepts under TQM and the significant benefits it can bring to organisations to help them continuously improve, not only in product or service quality but also in integrated company management. The results from the questionnaire indicate that the adoption of TQM in China is extensive, and the majority of the expected benefits in the literature have been delivered to these Chinese companies. In addition, the questionnaire also includes two comparisons of organisation performance: one is between companies with and without TQM; the other is among TQM companies. The findings provide evidence that TQM can positively impact firm performance depending on the degree of implementation.
引用
收藏
页码:509 / 530
页数:22
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