A Usability Evaluation Process Proposal for ATM Interfaces

被引：1

作者：

Sahua, Joe ^{[1
]}

Moquillaza, Arturo ^{[1
]}

Paz, Freddy ^{[1
]}

机构：

[1] Pontificia Univ Catolica Peru, Ave Univ 1801, Lima 32, San Miguel, Peru

来源：

DESIGN, USER EXPERIENCE, AND USABILITY: DESIGN FOR CONTEMPORARY TECHNOLOGICAL ENVIRONMENTS, DUXU 2021, PT III | 2021年 / 12781卷

关键词：

Usability; Automated teller machine; Usability evaluation; Banking systems; Human-computer interaction;

D O I：

10.1007/978-3-030-78227-6_39

中图分类号：

TP18 [人工智能理论];

学科分类号：

081104 ; 0812 ; 0835 ; 1405 ;

摘要：

Usability evaluations are relevant to know the Usability of a software product. However, it is becoming increasingly important to obtain quantitative information that can be measured, and therefore be compared and be classified. In the ATM domain, not only there is very little literature on proposed methods, but in general very little information on usability benchmarking between ATM applications. In that sense, we propose a Usability Evaluation Process for ATM interfaces. This process allows, through an ordered set of stages, a set of artifacts, techniques and a checklist, to carry out a Usability Evaluation and to obtain both qualitative and quantitative information on the usability level of the interfaces of an ATM application, and to be able to make comparisons and benchmarking Likewise, one of the proposed artifacts is a questionnaire of relevant aspects in the ATM domain. This process has been validated by usability experts and ATM domain experts. Finally, further validations are expected by applying this proposal in real measurement cases.

引用

页码：553 / 562

页数：10