Outplacement counseling from the client's perspective

Fifteen individuals who received outplacement counseling (OPC) were interviewed to determine which services were helpful or hindering and whether there were services they would like to have received but did not. The critical incident technique (J. Flanagan, 1954) was used to analyze the data around 16 emergent categories. Results support previous research on client satisfaction with OPC and extend the knowledge by providing insight into 6 new categories of services individual clients would find helpful.