University students' perception to online class delivery methods during the COVID-19 pandemic: A focus on hospitality education in Korea and Malaysia

被引:47
作者
Choi, Jeong-Ja [1 ]
Robb, Charles Arthur [2 ]
Mifli, Mazalan [3 ]
Zainuddin, Zaliha [4 ]
机构
[1] Dongguk Univ, Dept Hotel & Tourism Management, 123 Dongdae Ro, Gyeongju Si 38066, Gyeongsangbuk D, South Korea
[2] Dongguk Univ, Dept Business Adm, 123 Dongdae Ro, Gyeongju Si 38066, Gyeongsangbuk D, South Korea
[3] Univ Malaysia Sabah, Fac Business Econ & Accountancy, Jalan UMS, Kota Kinabalu 88400, Sabah, Malaysia
[4] Univ Malaysia, Fac Business Econ & Social Dev, Terengganu 21030, Kuala Nerus Ter, Malaysia
关键词
Delivery methods; Focus group; Korea; Malaysia; Hospitality education; TOURISM; PROGRAMS;
D O I
10.1016/j.jhlste.2021.100336
中图分类号
G40 [教育学];
学科分类号
040101 ; 120403 ;
摘要
The general process of learning in educational institutions around the globe has changed since the advent of the COVID-19 virus. Educational sectors in all nations are forced to adapt and rearrange their compositions and systems as the virus spreads. The current study considers the characteristics and issues related to universities moving towards online and blended learning during this period of universal isolation. Through focus group interviews conducted in South Korea and Malaysia, the study provides recommendation for the improvement of online classes and blended learning. The use of student focus groups gives the research an alternative perspective with which to assess the satisfaction level, success, and quality of online learning programs during the COVID-19 pandemic. Results from the focus groups show that for the success of online learning to become a reality, blended education should be considered to bolster learning. Further, results show that communication between lecturers and students remains a fundamental factor for success, regardless of the class category incorporated. Consequently, the results of the study provide further insight into matters experienced by students during the pandemic, and how educators may heed the opinions of students when improving future related blended learning programs.
引用
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页数:12
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