Knowledge management process effectiveness: measurement of preliminary knowledge management implementation

被引:30
作者
Chong, Chin Wei [1 ]
Chong, Siong Choy [2 ]
机构
[1] Multimedia Univ, Fac Management, Cyberjaya 63100, Selangor Darul, Malaysia
[2] Putra Int Coll, Melaka, Malaysia
关键词
measurement; knowledge management; preliminary KM implementation; telecommunication industry; middle managers; Malaysia; CRITICAL SUCCESS FACTORS; PERFORMANCE; FRAMEWORK; SUPPORT; WILL;
D O I
10.1057/kmrp.2009.5
中图分类号
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号
1205 ; 120501 ;
摘要
While knowledge management (KM) has been widely discussed by many academics and practitioners, measurement is undoubtedly the least developed aspect of KM due to the intangibility of knowledge assets. It is of paramount importance to establish performance measures at different stages of KM implementation even from the beginning so that its effectiveness can be identified. This paper thus serves to explore KM performance measurement from the angle of KM process effectiveness. Through the data collected from 289 managers in the Malaysian telecommunication industry, where KM implementation is just beginning to take place, significant interactions were found between four of the five proposed KM preliminary success factors (i.e. business strategy, K audit, K map, KM team) and all four KM elements of strategies (i.e. technology, culture, leadership, measurement) with KM process effectiveness. The findings of this study serve as a guide for organizations in driving their KM journey and reaching their destinations even at the beginning stage of their KM implementation. Knowledge Management Research & Practice (2009) 7, 142-151. doi: 10.1057/kmrp.2009.5
引用
收藏
页码:142 / 151
页数:10
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