The influence of organisational context on training success in the restaurant industry

被引：2

作者：

Luis Ballesteros, Jose ^{[1
]}

De Saa, Petra ^{[1
]}

机构：

[1] Univ Las Palmas Gran Canaria, Dept Econ & Direcc Empresas, Las Palmas Gran Canaria 35017, Spain

来源：

SERVICE INDUSTRIES JOURNAL | 2012年 / 32卷 / 08期

关键词：

supervisor support; learning culture; training success; SELF-EFFICACY; KNOWLEDGE MANAGEMENT; PERCEPTIONS; ENVIRONMENT; ATTITUDES; IMPACT; JOB;

D O I：

10.1080/02642069.2010.531270

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

Training plays a basic role in restaurants' success by improving the service quality provided by employees. The aim of this paper is to analyse how contextual factors, such as supervisors' support, resources' availability, opportunity to use training content, and organisational learning culture, influence training success. To that end, an empirical study was conducted on 137 restaurants. Results show that training success depends on the trainee's opportunities to use training content. Those opportunities are influenced by the resources' availability, as well as by the supervisors' support. The organisational learning culture influences training success through the resources' availability and supervisors' support.

引用

页码：1265 / 1282

页数：18

共 89 条

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