Challenges of E-government Implementation in Public Sector Institutions: The Case of Ghana

This paper examines the challenges of e-government implementation in public sector institutions. The objective of this paper is to present an overview of the challenges the Government of Ghana faces in the implementation of e-government initiatives and its usage. This will enhance efficiency and effectiveness in public sector institutions to ensure better service delivery to the general public. The e-government initiatives facilitate effective and efficient service delivery through network infrastructure to connect ministries, agencies, departments and cities. The main aim of government is to initiate ICT in public sector institutions in order to ensure high productivity so as to facilitate smooth coordination of work processes among state institutions to ensure sustainable growth and development. This paper used secondary sources of data via journals, web sources and policy documents by Ghana government couple with some interviews with some key stake holders in Government. The study shows that there is enormous commitment by Ghana government to successfully implement e-government policy or initiative but for some reasons, Ghana government have been challenged by obstacles towards the successful implementation and these factors includes infrastructural facilities, Political will, Socio-economic conditions, Human resources, Financial resources and Organizational factors. The study made some recommendations that will help ensure successful implementation and these includes budget allocation through an endorsement by the legislative body and provision of infrastructure, empowering the human resource base through training and binding of political leaders to the course of appreciating e-government. To ascertain this phenomenon, further research need to be carried out to determine Challenges of e-government implementation in Ghana and to unearth the gaps by using different research methods.