Knowledge Management Strategies in the Public Sector - Case Study

This study aims to investigate KM strategies from different fields of knowledge and to identify what are critical factors for effective KM strategies in Public Sector and the challenges it faces for the future. This study is possibly the first attempt to investigate empirically the compatibility in one of the most important Saudi public organisations of key ideas of Knowledge Management Strategies. In more specific forms, this study provided insights into four Knowledge Management Strategies, namely KM Resources, KM Technology, KM Learning and Innovation, KM Beneficiaries. By integrating the insights from organisational knowledge, information systems, customer-based knowledge, and organisational learning literatures, this study has demonstrated the need to implement complementary strategies.