The paper aims to highlight online shopping profiles within different European countries, most members of the European Union, before and during the COVID-19 pandemic, considering both demographic and economic characteristics. The analysis carried out on six relevant variables (Age-group, Gender, Occupation status, Formal education level, Income, Residence area) allowed the determination of five clusters, each with its particular online shopping profiles. The results outline that the share of individuals using the Internet in the purchase of goods and services experienced an increase in 2020 compared to 2019, both across the analysed countries and at the level of each cluster. Aiming at highlighting the modelling of online shopping profiles in 2020, compared to 2019, the study reveals the same number of clusters, but with slightly different compositions and profiles.