An integrated approach to process and service management

被引：31

作者：

Gibb, F ^{[1
]}

Buchanan, S ^{[1
]}

Shah, S ^{[1
]}

机构：

[1] Univ Strathclyde, Grad Sch Informat, Glasgow G1 1XH, Lanark, Scotland

来源：

INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT | 2006年 / 26卷 / 01期

关键词：

process management; service management; information strategy; information systems;

D O I：

10.1016/j.ijinfomgt.2005.10.007

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

Any enterprise exists to create and capture value, and much of this value is created through processes and services. Given the heavy dependency of processes on information and IT, the chief information officer (CIO) has a key role to play in ensuring that the enterprise has the appropriate tools to identify, design, implement, monitor and measure the processes and services which will deliver an enterprise's strategic goals and objectives. This paper looks at the nature of processes and services, proposes a toolbox for their management and looks at the implications for information strategy and effective information management regimes. (c) 2005 Elsevier Ltd. All rights reserved.

引用

页码：44 / 58

页数：15