Enhanced performance measurement using OR: a case study

被引：26

作者：

Santos, S. P. ^{[1
]}

Belton, V. ^{[2
]}

Howick, S. ^{[2
]}

机构：

[1] Univ Algarve, Fac Econ, P-8005139 Faro, Portugal

[2] Univ Strathclyde, Glasgow, Lanark, Scotland

来源：

JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY | 2008年 / 59卷 / 06期

关键词：

performance measurement; health services; multiple criteria analysis; system dynamics;

D O I：

10.1057/palgrave.jors.2602397

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

The case study described in this paper aims to illustrate how qualitative and quantitative system dynamics modelling and multicriteria analysis can be used in an integrated way to enhance the process of performance measurement and management in the radiotherapy department of a major UK cancer treatment centre. The complexity of the radiotherapy process and its significance for patients present particular challenges for performance measurement and management. The paper discusses the benefits arising and the practical difficulties faced in the study.

引用

页码：762 / 775

页数：14

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