E-Services as an Electronic Government Strategy: Proposal of an Info-Communication Model for the Environment Department of the City of Manaus

The e-government as an option of administrative is a one-way street. The citizens that use its benefits are the ones that demand transparency and efficiency from the public administration. In Brazil, the e-services offered by the government aren't widely used, except when they are mandatory and directly linked to the finances. This document presents an ongoing study in the scope of the Doctoral Program in Information and Communication in Digital Platforms of Aveiro University and Porto University (Portugal), and has the objective to construct an info-communicational model that defines a platform to support the environmental complaint service of the Environment Department of Manaus (SEMMAS), in Brazil.