Knowledge management in intermodal logistics networks

Product differentiation in transport and logistics mainly can be realized by quality improvements of related services. In this context, amongst others, demands for intermodal solutions arise due to organisational and infra-structural induced bottlenecks in mobility. Therefore knowledge management approaches rank among the best design options of a modern and innovative management in these companies. This is also emphasized by results of the initiative "Fit for the knowledge competition" of the German Ministry of Economics and Technology. Using intermodal logistics networks as an example, in this paper it will be demonstrated and outlined on how knowledge management yield benefits, and which trends can be expected in line with the application of knowledge management tools in this dynamically characterized decision environment.