The Relationship between Iranian Shopping Websites Quality and Costumer Satisfaction

被引：0

作者：

Rasolinezhad, Ehsan ^{[1
]}

机构：

[1] Univ Tehran, Fac Econ, Tehran 14174, Iran

来源：

TENTH WUHAN INTERNATIONAL CONFERENCE ON E-BUSINESS, VOLS I AND II | 2011年

关键词：

Shopping websites; Customer satisfaction; Quality;

D O I：

暂无

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

The new generation of markets has electronic customer, electronic trade and electronic seller. The impacts of these parts on each other are very important due to have white market. In this research we analyze the effects of the chosen Iranian shopping website quality as an electronic trade on customer satisfaction as an electronic customer. The main results are shown quality has a strong impact and electronic trust has a reasonable impact on satisfaction.

引用

页码：266 / 269

页数：4

共 50 条

[31] The Relationship Between Service Quality and Occupants' Satisfaction: A Mixed-Use Building [J].

Azian, Fatin Umaira Muhamad ;

Khair, Nurhayati ;

Yoong, Tum Choo ;

Ismail, Suhana ;

Tambi, Noordeyana .

REAL ESTATE MANAGEMENT AND VALUATION, 2023, 31 (01) :78-87

[32] EXPLORING THE RELATIONSHIP BETWEEN SERVICE QUALITY AND CUSTOMER SATISFACTION IN CROATIAN HOTEL INDUSTRY [J].

Markovic, Suzana ;

Jankovic, Sanja Raspor .

TOURISM AND HOSPITALITY MANAGEMENT-CROATIA, 2013, 19 (02) :149-164

[33] Cocreation as Moderator between the Experience Value and Satisfaction Relationship [J].

Prebensen, Nina K. ;

Kim, Hyelin ;

Uysal, Muzaffer .

JOURNAL OF TRAVEL RESEARCH, 2016, 55 (07) :934-945

[34] Relationship between Convenience, Perceived Value, and Repurchase Intention in Online Shopping in Vietnam [J].

Quoc Trung Pham ;

Xuan Phuc Tran ;

Misra, Sanjay ;

Maskeliunas, Rytis ;

Damasevicius, Robertas .

SUSTAINABILITY, 2018, 10 (01)

[35] RELATIONSHIP AMONG IMAGE, SATISFACTION AND LOYALTY - INNOVATIVE FACTOR OF COMPETITIVENESS FOR SHOPPING CENTERS [J].

Abrudan, Ioana-Nicoleta ;

Plaias, Ioan ;

Dabija, Dan-Cristian .

AMFITEATRU ECONOMIC, 2015, 17 (39) :536-552

[36] The Relationship among Product Risk, Perceived Satisfaction and Purchase Intentions for Online Shopping [J].

Van Dat Tran .

JOURNAL OF ASIAN FINANCE ECONOMICS AND BUSINESS, 2020, 7 (06) :221-231

[37] Research of the Relationship of E-service Quality, Customer Satisfaction and Customer Loyalty in C2C Online Shopping [J].

Bai Pengfei ;

Cui Yanhong ;

Ye Lvbo .

PROCEEDINGS OF 2012 EXCHANGE CONFERENCE - INTERNATIONAL MARKETING SCIENCE AND INFORMATION TECHNOLOGY, 2012, :8-13

[38] An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction [J].

Rod, Michel ;

Ashill, Nicholas J. ;

Shao, Jinyi ;

Carruthers, Janet .

MARKETING INTELLIGENCE & PLANNING, 2009, 27 (01) :103-126

[39] Sleep quality and its relationship with quality of life in Iranian pregnant women [J].

Effati-Daryani, Fatemeh ;

Mirghafourvand, Mojgan ;

Mohammad-Alizadeh-Charandabi, Sakineh ;

Shiri-Sarand, Fatemeh ;

Zarei, Somayeh .

INTERNATIONAL JOURNAL OF NURSING PRACTICE, 2017, 23 (02)

[40] Assessing the relationship between service quality, satisfaction and loyalty: the Vietnamese higher education experience [J].

Ha Thi Thu Bui ;

Quyen Thi Tu Bui ;

Thanh Thi Phuong Nguyen ;

Quang Huu Cao ;

Thuy Van Phung ;

Ha Thanh Nguyen .

QUALITY ASSURANCE IN EDUCATION, 2023, 31 (02) :197-214

← 1 2 3 4 5 →