Satisfaction of users with assistive technology service delivery: An exploratory analysis of experiences of parents of children with physical and multiple disabilities

被引：20

作者：

Desideri, Lorenzo ^{[1
]}

Stefanelli, Brunella ^{[1
]}

Bitelli, Claudio ^{[1
]}

Roentgen, Uta ^{[2
]}

Gelderblom, Gert-Jan ^{[2
]}

de Witte, Luc ^{[2
,3
]}

机构：

[1] AIAS Bologna Onlus, Az USL Bologna, Ctr Assist Technol, Ausilioteca, Bologna, Italy

[2] Zuyd Univ Appl Sci, Res Ctr Technol Care, Heerlen, Netherlands

[3] Maastricht Univ, Dept Hlth Serv Res, CAPHRI Sch Publ Hlth & Primary Care, Maastricht, Netherlands

来源：

DEVELOPMENTAL NEUROREHABILITATION | 2016年 / 19卷 / 04期

关键词：

Assistive technology; family-centered practice; parents; service delivery; CEREBRAL-PALSY; YOUNG-CHILDREN; QUALITY; PARTICIPATION; PERSPECTIVES; MEMBERS; IMPACT; CARE;

D O I：

10.3109/17518423.2014.988303

中图分类号：

R74 [神经病学与精神病学];

学科分类号：

摘要：

Objective: To describe experience of assistive technology service delivery (ATSD) by parents of children with physical or multiple disabilities (aged 3-18 years). Method: Forty-seven of 115 parents participated in a postal survey assessing satisfaction with the ATSD process, employing the QUEST 2.0 and the KWAZO scales. Six of these participated in two focus groups. Descriptive statistics were used for satisfaction scores. The focus group transcripts were coded and combined with survey results by two independent researchers. Results: Low satisfaction scores were reported for follow-up, AT delivery, maintenance services, access to services, coordination, and efficiency of ATSD. Several barriers to and facilitators of ATSD were mentioned and solutions to improve ATSD quality were identified. Conclusion: Evaluation of parents' service experience is central for identifying shortcomings in ATSD. Health professionals are advised to utilize validated instruments and strategies to assess effectiveness of technological interventions and to assure ATSD quality.

引用

页码：255 / 266

页数：12