Impact of Crowded Restaurant Perception on Affectivity and Behavioral Intentions

被引：4

作者：

Cakici, A. Celil ^{[1
]}

Iflazoglu, Nurhayat ^{[2
]}

Altinay, Levent ^{[3
]}

机构：

[1] Mersin Univ, Fac Tourism, Dept Tourism Adm, Mersin, Turkey

[2] Hatay Mustafa Kemal Univ, Sch Tourism & Hotel Management, Dept Gastron & Culinary Arts, Antakya, Turkey

[3] Oxford Brookes Business Sch, Dept Hospitality Management, Oxford, England

来源：

TOURISM | 2021年 / 69卷 / 03期

关键词：

human crowd; spatial crowd; affectivity; behavioral intentions; Turkey; SHOPPING SATISFACTION; CUSTOMER SATISFACTION; SERVICE; EMOTIONS; CONSEQUENCES; TECHNOLOGY; MODELS;

D O I：

10.37741/t.69.3.8

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

This research aims to assess the influence of restaurant customers' perceived crowdedness on their behavioral intentions. The data were collected via a questionnaire developed based on the literature. Obtained 459 questionnaires were analyzed using explanatory and confirmatory factor analysis and structural equation modeling methods. It was determined that perception of human crowdedness impacted behavioral intentions in a positive manner, while the perception of spatial crowdedness had a negative influence. Therefore, findings show that perceived human crowdedness does not influence affectivity, whereas spatial crowdedness has a negative effect on it.

引用

页码：429 / 442

页数：14

共 64 条

[1] DISCRIMINANT VALIDITY OF MEASURES OF JOB-SATISFACTION, POSITIVE AFFECTIVITY AND NEGATIVE AFFECTIVITY [J].

AGHO, AO ;

PRICE, JL ;

MUELLER, CW .

JOURNAL OF OCCUPATIONAL AND ORGANIZATIONAL PSYCHOLOGY, 1992, 65 :185-196

[2]

[Anonymous], 2004, Managing Service Quality, DOI DOI 10.1108/09604520410557976

[3]

[Anonymous], 2013, AFR J BUS MANAGE

[4]

Bendall-Lyon D., 2004, J SERV MARK, V18, P114, DOI [https://doi.org/10.1108/08876040410528719, DOI 10.1108/08876040410528719]

[5] The theme park experience:: An analysis of pleasure, arousal and satisfaction [J].

Bigné, JE ;

Andreu, L ;

Gnoth, J .

TOURISM MANAGEMENT, 2005, 26 (06) :833-844

[6] To Delight or Not to Delight? An Investigation of Loyalty Formation in the Restaurant Industry [J].

Bowden, Jana L. H. ;

Dagger, Tracey S. .

JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT, 2011, 20 (05) :501-524

[7] Evaluating the net effects of ecotourism on the environment: a framework, first assessment and future research [J].

Buckley, Ralf .

JOURNAL OF SUSTAINABLE TOURISM, 2009, 17 (06) :643-672

[8] Sports celebrity influence on the behavioral intentions of generation Y [J].

Bush, AJ ;

Martin, CA ;

Bush, VD .

JOURNAL OF ADVERTISING RESEARCH, 2004, 44 (01) :108-118

[9] ELECTROMYOGRAPHIC ACTIVITY OVER FACIAL MUSCLE REGIONS CAN DIFFERENTIATE THE VALENCE AND INTENSITY OF AFFECTIVE REACTIONS [J].

CACIOPPO, JT ;

PETTY, RE ;

LOSCH, ME ;

KIM, HS .

JOURNAL OF PERSONALITY AND SOCIAL PSYCHOLOGY, 1986, 50 (02) :260-268

[10]

Cheng-Hua W., 2012, International Journal of Organizational Innovation, V5, P248

← 1 2 3 4 5 6 7 →