Clinical Quality and Patient Experience in the Adult Ambulatory Setting

被引：4

作者：

Congiusta, Susan ^{[1
]}

Solomon, Philip ^{[1
,2
]}

Conigliaro, Joseph ^{[1
,2
]}

O'Gara-Shubinsky, Roseanne ^{[1
]}

Kohn, Nina ^{[1
]}

Nash, Ira S. ^{[1
,2
]}

机构：

[1] Northwell Hlth, Manhasset, NY USA

[2] Hofstra Northwell, Donald & Barbara Sch Med, Hempstead, NY USA

来源：

AMERICAN JOURNAL OF MEDICAL QUALITY | 2019年 / 34卷 / 01期

关键词：

quality of care; patient experience; ambulatory care; quality improvement; CARE; SATISFACTION; COMMUNICATION;

D O I：

10.1177/1062860618777878

中图分类号：

R19 [保健组织与事业（卫生事业管理）];

学科分类号：

摘要：

Quality and patient experience are important dimensions of care delivery. The extent to which they are related in the adult outpatient setting is unknown. This brief study utilized data from a large integrated health system over a 1-year period in 2015 and measured the degree of correlation between physicians' patient experience scores and 8 standardized quality metrics. These quality measures were paired into similar groups to create 4 composite measures: outcome, screening, vaccination, and adherence. Measures of outcome (r = 0.20, P = .06), vaccination (r = 0.12, P = .26), and adherence (r = -0.04, P = .75) were not significantly correlated with patient experience; screening (r = 0.29, P = .006) was minimally correlated with patient experience. Overall, this study found minimal correlation between measures of patient experience and clinical quality in the outpatient setting. Measurement of both of these domains is essential to understanding patterns of care.

引用

页码：87 / 91

页数：5

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