Automated monitoring and reporting of enterprise quality of service

被引：0

作者：

Tsykin, M ^{[1
]}

Bouhana, J ^{[1
]}

机构：

[1] Fujitsu Australia Ltd, Cheltenham, Vic 3192, Australia

来源：

7TH WORLD MULTICONFERENCE ON SYSTEMICS, CYBERNETICS AND INFORMATICS, VOL I, PROCEEDINGS: INFORMATION SYSTEMS, TECHNOLOGIES AND APPLICATIONS | 2003年

关键词：

Quality of Service; QoS; service level agreement; SLA; performance; automated tools; decision support systems;

D O I：

暂无

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

Formal Service Level Agreements (SLAs) are increasingly common as a way of ensuring quality of service (QoS). SLA's generally take the form of one or more specific QoS metrics that are evaluated over a specific time interval to a set of defined objectives. As applied to information systems SLA metrics are often performance-related, such as system availability or transaction response time. SLA metrics can also be formulated in terms of higher-level service aspects such as help-desk problem resolution volume and responsiveness. This paper discusses techniques for monitoring compliance of SLA's and displaying results using automated web-based tools.

引用

页码：344 / 349

页数：6

共 50 条

[31] Continuous monitoring system for estimation the quality of service of computer network
Sayenko V.
Al Rawajbeh M.
Golubev A.
Journal of Applied Sciences, 2010, 10 (18) : 2034 - 2040
[32] Online end-to-end Quality of Service monitoring for service level agreement verification
Ta, Xiaoyuan
Mao, Guoqiang
ICON: 2006 IEEE INTERNATIONAL CONFERENCE ON NETWORKS, VOLS 1 AND 2, PROCEEDINGS: NETWORKING -CHALLENGES AND FRONTIERS, 2006, : 402 - +
[33] Quality of service in GPRS/EDGE mobile radio networks
Müllner, R
Ball, CF
Ivanov, K
Treml, F
Spring, G
VTC2004-SPRING: 2004 IEEE 59TH VEHICULAR TECHNOLOGY CONFERENCE, VOLS 1-5, PROCEEDINGS, 2004, : 2507 - 2511
[34] Quality-of-Service monitoring of hybrid industrial communication networks
Ehrlich, Marco
Neumann, Arne
Biendarra, Alexander
Jasperneite, Juergen
AT-AUTOMATISIERUNGSTECHNIK, 2019, 67 (01) : 69 - 78
[35] A system for monitoring, assessing and certifying Quality of Service in telematic services
Sanchez-Macian, A.
de Vergara, J. E. Lopez
Pastor, E.
Bellido, L.
KNOWLEDGE-BASED SYSTEMS, 2008, 21 (02) : 101 - 109
[36] Monitoring of Non-functional Requirements of Business Processes based on Quality of Service Attributes of Web Services
Borges, Evando S.
Fantinato, Marcelo
Aksu, Unal
Reijers, Hajo A.
Thom, Lucineia H.
PROCEEDINGS OF THE 21ST INTERNATIONAL CONFERENCE ON ENTERPRISE INFORMATION SYSTEMS (ICEIS 2019), VOL 2, 2019, : 588 - 595
[37] Optimal admission controllers for Service Level Agreements in enterprise networks
Akbar, MM
Manning, EG
Watson, RK
Shoja, GC
Khan, S
Li, KF
6TH WORLD MULTICONFERENCE ON SYSTEMICS, CYBERNETICS AND INFORMATICS, VOL XX, PROCEEDINGS EXTENSION, 2002, : 153 - 158
[38] Service Recommendation Model based on Service Composition Networks Monitoring
Masood, Tehreem
Cherifi, Chantal
Moalla, Nejib
2018 12TH INTERNATIONAL CONFERENCE ON SOFTWARE, KNOWLEDGE, INFORMATION MANAGEMENT & APPLICATIONS (SKIMA), 2018, : 59 - +
[39] Quality of Service Shared Cache Management in Chip Multiprocessor Architecture
Guo, Fei
Solihin, Yan
Zhao, Li
Iyer, Ravishankar
ACM TRANSACTIONS ON ARCHITECTURE AND CODE OPTIMIZATION, 2010, 7 (03)
[40] Integrated quality of user experience and quality of service approach to service selection in internet of services
Balakrishnan S.M.
Sangaiah A.K.
International Journal of Grid and Utility Computing, 2017, 8 (04) : 282 - 298

← 1 2 3 4 5 →