User Satisfaction on Technical and Operational Performance of Spreadsheet-Based Financial Accounting Application

User satisfaction on technical and operational performance is one of the measures of success in end user application development. The purposes of this study are to analysis the user satisfaction on technical and operational performance of spreadsheet-based financial accounting application, and to find out the dominant aspect of technical and operational performance of spreadsheet-based financial accounting application that affect the user satisfaction. This study evaluates user satisfaction on technical and operational performance of spreadsheet-based financial accounting application. The main steps of study are: 1) describe the application; 2) measure the user satisfaction; 3) analyze the dominant aspect of technical and operational performance that affect the user satisfaction. User of spreadsheet-based financial accounting application in this study consists of 10 lecturers, 50 students, and 25 accounting practitioners. Instruments used in this evaluation are the user satisfaction on technical and operational performance questionnaire. Technical performance consists of include the ability of hardware and operating systems to respond the application, simplicity and ease of use. Operational performance consists of include the ability of user using application, the ability of application generates information, and application control. The instrument uses 4 Likert scale, from 1 (very dissatisfied) to 4 (very satisfied). Data were analyzed using percentage analysis by comparing the number of answers within one (1) item by the number of ideal answers within one (1) item. The results of this research are: 1) user very satisfied on technical and operational performance of spreadsheet-based financial accounting application; 2) The dominant aspects of technical performance increase user satisfaction are the simplicity and ease of use. The dominant aspects of operational performance increase user satisfaction are the user ability to use application and ability of application to generate information.