The effects of psychological contract breach and organizational cynicism: not all social exchange violations are created equal

被引:342
作者
Johnson, JL [1 ]
O'Leary-Kelly, AM [1 ]
机构
[1] Univ Arkansas, Sam M Walton Coll Business, Dept Management, Fayetteville, AR 72701 USA
关键词
D O I
10.1002/job.207
中图分类号
F [经济];
学科分类号
02 ;
摘要
This research explored the differential effects on employees of two types of social exchange violations: those that generate perceptions of psychological contract breach and of organizational cynicism. We predicted that psychological contract breach and cynicism would result in differential outcomes because of differences in the person specificity of their underlying social exchange relationships. Using a sample of bank employees, we found that cynicism partially mediated the effects of psychological contract breach on work-related attitudes (organizational commitment, job satisfaction), but that only psychological contract breach (not cynicism) predicted employees' behavioral responses (performance, absenteeism). Further, affective cynicism fully mediated the relationship between psychological contract breach and emotional exhaustion, suggesting that cynical attitudes have negative consequences for the attitude holder. Copyright (C) 2003 John Wiley Sons, Ltd.
引用
收藏
页码:627 / 647
页数:21
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