A Framework to Support Value Co-creation in PSS Development

被引：1

作者：

Orellano, Martha ^{[1
]}

Boucher, Xavier ^{[2
]}

Neubert, Gilles ^{[3
]}

Coulon, Anne ^{[4
]}

机构：

[1] Univ Lyon, Univ Jean Moulin,Mines St Etienne, Univ Lumire,CNRS,ENS Lyon,ENTPE,INSA Lyon, Univ Jean Monnet,Inst Henri Fayol,UMR 5600 EVS, F-42023 St Etienne, France

[2] Univ Clermont Auvergne, Inst Henri Fayol, CNRS, Mines St Etienne,UMR 6158 LIMOS, F-42023 St Etienne, France

[3] Emlyon Business Sch, CNRS, UMR 5600 EVS, F-42009 St Etienne, France

[4] Vibratec, 28 Chemin Petit Bois, F-69131 Ecully, France

来源：

ADVANCES IN PRODUCTION MANAGEMENT SYSTEMS: TOWARDS SMART AND DIGITAL MANUFACTURING, PT II | 2020年 / 592卷

关键词：

Value co-creation; PSS development; Customer value; Case study; SERVICE; CUSTOMER;

D O I：

10.1007/978-3-030-57997-5_42

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

The design of innovative offers involves deep collaboration between the provider and the customer to create higher value than in traditional offers. Product-Service Systems (PSS) are bundles of products and services and constitute innovative offers designed to fit complex customer needs. The academic literature on PSS development has a strong focus on the provider perspective, and only a few works address customer involvement in the process of value cocreation. This paper proposes a methodological framework composed of a customer view and a provider view, highlighting the interface between them, in which value co-creation takes place. The proposed framework aims at supporting the collaboration process between the customer and the provider during the entire PSS development. The framework has been built within a R&D project in a French company called Vibratec.

引用

页码：361 / 368

页数：8

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