Dealing with self-report bias in mobile Internet acceptance and usage studies

被引：64

作者：

de Reuver, Mark ^{[1
]}

Bouwman, Harry ^{[1
,2
]}

机构：

[1] Delft Univ Technol, Fac Technol Policy & Management, Sect Informat & Commun Technol, NL-2628 BX Delft, Netherlands

[2] Abo Akad Univ, IAMSR, Turku 20500, Finland

来源：

INFORMATION & MANAGEMENT | 2015年 / 52卷 / 03期

关键词：

Self-report bias; Method bias; Mobile applications; Acceptance; Usage; PHONE USE; ORGANIZATIONAL-BEHAVIOR; SOCIAL DESIRABILITY; USER ACCEPTANCE; SYSTEM USAGE; INFORMATION-TECHNOLOGY; ACCURACY; ADOPTION; OVERESTIMATION; COMMUNICATION;

D O I：

10.1016/j.im.2014.12.002

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

Self-report bias is a known validity threat to IS usage studies. Respondents may find it even more difficult to assess their actual usage of mobile services as these can be used in highly variable contexts. This paper examines the extent of self-report bias in mobile acceptance and usage studies and suggests countermeasures. We demonstrate that several Type-1 and Type-2 errors are made when relying on self-reports rather than log data. Weighing can partly mitigate self-report bias as older people are more accurate than younger people. Log data replace self-reports in order to reduce self-report bias in mobile acceptance studies. (C) 2014 Elsevier B.V. All rights reserved.

引用

页码：287 / 294

页数：8

共 52 条

[1] Evidence of self-report bias in assessing adherence to guidelines [J].