Changing expectations related to digitalisation and socialisation in higher education. Horizon scanning of pre- and post-COVID-19 discourses

Based on related academic and semi-academic discourse, this paper aims to investigate the impacts of the COVID-19 pandemic on important actors and their expectations in the higher education (HE) sector. As open organisations, higher education institutions (HEIs) are influenced and shaped by different stakeholders' numerous and often controversial demands. While HEIs strive to meet key actors' needs, these expectations have a determinative role in the future of HEIs. Therefore, the future-oriented horizon scanning method was used for mapping the explicit demands of actors and for analysing alterations in expectations due to the pandemic. The horizon scanning showed that one of the most pressing expectations of HEIs in Central-Eastern Europe (CEE) was digitalisation even before the pandemic. Due to the pandemic, the awaited digitalisation in HE was realised within a few weeks, and it affected all actors. The tangible daily experience of the digital mode of education changed the priorities and expectations of the actors. In addition, this unexpected situation brought to the surface HEIs' hidden potentials, resources and responsibilities. Although the role of digitalisation in the future of HE is clearly manifested, the impacts of social restrictions as well as the effects of the digitalisation of learning and life in general were perceived primarily in the field of socialisation. As a result, the need for socialisation has increased. The article highlights the dynamic interconnection between digitalisation and socialisation, and the changing expectations and voices of stakeholders, which should be considered when HEIs choose their future paths in the post-COVID-19 era.