Managing Change in Public Administration Keeping Organizational Change on Track to High Performance

In an increasingly globalized world and in a world that has to deal with climate change and the economic upheaval created by the Great Financial Crisis, organizational change is not optional for our public administration institutions. The transition into a more sustainable and economically viable model of public administration requires unprecedented changes in the way our organizations operate. In order to be able to manage these change processes successfully, managers need to know whether change is on track to delivering the intended benefits and what, corrective actions to take if change is off track. Despite good intentions, change takes longer and costs more than planned. More often than not it fails to deliver promised improvements and performance gains. Based on ten years of research CTRE has identified the factors which drive successful change, and, improved performance. Developed from the practical application of these findings, ChangeTracking is a tool for navigating change to deliver high performance. Like a Global Positioning System (GPS), ChangeTracking positions groups on a change map so leaders can see where change is on track and where it is not. And it shows the required actions where course correction is needed. ChangeTracking takes the guesswork out of managing change, giving leaders the information they need to navigate with confidence. It provides a means to actively engage people in a positive way during the change process, focusing their efforts on the factors that really make a difference. ChangeTracking accelerates change and delivers sustainable improvements in business performance. This paper provides an introduction to the empirically derived ChangeTracking model, the Chine Map, and its potential use as a modelling and predictive tool.