An Optimal Strategy Research for the Outsourcing of Warranty Repairs

A reasonable task allocation for the outsourcing of warranty repairs can improve the quality of warranty service and reduce the average cost of repairs. However, the state-independent or partially state-dependent strategy, based on the traditional static task allocation, can bring about enormous goodwill cost for their incapable to keep the load balance of the different vendors. With the development of IT, the real-time communication between the manufacturer and vendors is more convenience, on this basis we propose a fully state-dependent policy based on the dynamic task allocation for the outsourcing of warranty services and Greedy Heuristics is used as an optimal tool. Experimentation is carried out using a simulation data sets and the results show that the presented method is verified effective and practically applicable.