TRANSLATION: COVID-19, NEW TECHNOLOGIES, PRODUCTIVITY AND BUSINESS' EMERGENCY PLAN

The Covid - 19 outbreak caused great uncertainty in whole companies' sectors and levels. In general, companies have been forced to make changes and adjustments to adapt to new needs. This research aims to provide managers and business directors some tools to reduce risks in decision-making and minimize economic and health losses in employees. By implementing emergency plans, risk management, creating trust, and effective communication between the different organization levels and areas. The research is inserted in the critical theory paradigm, an epistemological approach, a qualitative methodological perspective, and an evaluation and action research method. The theoretical foundation is based on the thinking of Armand V. Feigenbaum as a precursor of Total Quality Management (TQM) and project management to mitigate risks and emergencies. Finally, a set of reflections, evaluations, and proposals are showed as a conclusion to facilitate decision-making and companies' adaptability in crisis environments.