Configuration Management Process Capabilities

The literature suggests that maturity assessment tools could be successful if based on process capabilities which are the outcomes of critical success factors and barriers to a process. This paper investigate the configuration management process capabilities finalized on the basis of semi-stnictured interviews with configuration management professionals and analysis of two highly significant studies in the development of configuration management as a researchable topic. The first study investigated the critical success factors for the successful CM development [1] while the other study looked at the identification of barriers to effective CM deployment [2]. The literature suggests that majority of research studies have focussed on the process capability itself, not the success or failure of CM. A list of ten process capabilities are finalized which will provide the necessary foundation to devise and measure a configuration management maturity model. (C) 2013 The Authors. Published by Elsevier B.V. Open access under CC BY-NC-ND license.