Customer service based design of the supply chain

被引:58
作者
Korpela, J [1 ]
Lehmusvaara, A [1 ]
Tuominen, M [1 ]
机构
[1] Lappeenranta Univ Technol, Dept Ind Engn & Management, Lappeenranta 53851, Finland
关键词
supply chain management; logistics management; AHP;
D O I
10.1016/S0925-5273(00)00062-1
中图分类号
T [工业技术];
学科分类号
08 ;
摘要
The purpose of this study is to propose a framework by which service elements and a company's own strategies can be included in the "traditional", cost-based design of the supply chain. The framework is demonstrated with a numerical example and it is based on integrating the analytic hierarchy process (AHP) and mixed integer programming (MIP). The target is to optimise a company's supply chain based on customer service requirements within the constraints of the supply chain. (C) 2001 Elsevier Science B.V. All rights reserved.
引用
收藏
页码:193 / 204
页数:12
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