Contribution of Semantic Web on Customer Relationship Management in E-Tourism

被引：0

作者：

Picot-Clemente, Romain ^{[1
]}

Cruz, Christophe ^{[1
]}

Nicolle, Christophe ^{[1
]}

机构：

[1] Cote dOr Tourisme, F-21000 Dijon, France

来源：

PROCEEDINGS OF 2010 INTERNATIONAL CONFERENCE ON BUSINESS, ECONOMICS AND TOURISM MANAGEMENT | 2010年

关键词：

e-tourism; semantic web; adaptive hypermedia systems; profiling;

D O I：

暂无

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

This paper presents an ongoing research on the development of a customer relationship management in e-tourism. Based both on techniques of the Semantic Web and Adaptive Hypermedia Systems, this paper presents a solution for dynamic adaptation of the offer to customers according to semantic criteria characterizing the Internet. A case study about tourism in Cote d'Or department in Burgundy is presented.

引用

页码：40 / 44

页数：5

共 11 条

[1] Web-based education for all: a tool for development adaptive courseware [J].

Brusilovsky, P ;

Eklund, J ;

Schwarz, E .

COMPUTER NETWORKS AND ISDN SYSTEMS, 1998, 30 (1-7) :291-300

[2] Progress in information technology and tourism management: 20 years on and 10 years after the Internet - The state of eTourism research [J].

Buhalis, Dimitrios ;

Law, Rob .

TOURISM MANAGEMENT, 2008, 29 (04) :609-623

[3]

Cristea A, 2003, LECT NOTES ARTIF INT, V2702, P4

[4]

Cristea A., 2003, P WORLD WID WEB INT

[5]

Daconta M.C., 2003, WILEY SEMANTIC WEB G

[6]

De Bra P., 1992, Proceeding of the ACM Conference on Hypertext, P222, DOI 10.1145/168466.168530

[7]

De Bra P., 1999, Proceedings of the Tenth ACM Conference on Hypertext and Hypermedia : Returning to our Diverse Roots: Returning to our Diverse Roots, Darmstadt, Germany, P147

[8] Web 3.0 Emerging [J].

Hendler, Jim .

COMPUTER, 2009, 42 (01) :111-113

[9]

Hendrix M., 2008, P 11 IASTED INT C CO

[10]

Henze N., 2000, THESIS U HANNOVER

← 1 2 →