An Industry/Academic Perspective on Customer Success Management

被引：39

作者：

Hochstein, Bryan ^{[1
]}

Rangarajan, Deva ^{[2
]}

Mehta, Nick ^{[3
]}

Kocher, David ^{[4
]}

机构：

[1] Univ Alabama, Culverhouse Coll Business, Alston 164 Box 870225, Tuscaloosa, AL 35406 USA

[2] Ball State Univ, Miller Coll Business, Muncie, IN 47306 USA

[3] Gainsight, San Mateo, CA USA

[4] GE Digital, Customer Success, Charlottesville, VA USA

来源：

JOURNAL OF SERVICE RESEARCH | 2020年 / 23卷 / 01期

关键词：

SERVICE; SALES;

D O I：

10.1177/1094670519896422

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

引用

页码：3 / 7

页数：5

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