Using task clarification graphic feedback and verbal feedback to increase closing-task completion in a privately owned restaurant

被引：40

作者：

Austin, J ^{[1
]}

Weatherly, NL ^{[1
]}

Gravina, NE ^{[1
]}

机构：

[1] Western Michigan Univ, Dept Psychol, Kalamazoo, MI 49008 USA

来源：

JOURNAL OF APPLIED BEHAVIOR ANALYSIS | 2005年 / 38卷 / 01期

关键词：

task clarification; graphic feedback; verbal feedback; organizational; behavior management; informant assessment;

D O I：

10.1901/jaba.2005.159-03

中图分类号：

B849 [应用心理学];

学科分类号：

040203 ;

摘要：

An informant functional assessment was used to evaluate closing-task completion by servers and dishwashers at a restaurant. Based on the functional assessment results, an intervention consisting of task clarification, posted graphic feedback, and verbal feedback was implemented and evaluated with a multiple baseline design across two groups of employees. Results showed an increase of 15% and 38% in task completion for the two groups.

引用

页码：117 / 120

页数：4