共 46 条
[11]
The increasing importance of patient surveys
[J].
BRITISH MEDICAL JOURNAL,
1999, 319 (7212)
:720-721
[12]
Health care quality - Incorporating consumer perspectives
[J].
JAMA-JOURNAL OF THE AMERICAN MEDICAL ASSOCIATION,
1997, 278 (19)
:1608-1612
[16]
AUDIT IN PERSON - SURVEYS OF PATIENT SATISFACTION .2. DESIGNING A QUESTIONNAIRE AND CONDUCTING A SURVEY
[J].
BMJ-BRITISH MEDICAL JOURNAL,
1991, 302 (6785)
:1129-1132
[18]
Goldstein E, 2001, HEALTH CARE FINANC R, V22, P101