Identification of managerial shaping factors in a petrochemical plant by resilience engineering and data envelopment analysis

Resilience engineering (RE) is a novel approach that is capable of controlling and limiting incidents and accidents. This study identifies managerial shaping factors in a petrochemical plant by RE and data envelopment analysis (DEA). To do this, a standard questionnaire containing resilient factors is completed by managers of a petrochemical plant. Then, the best DEA model is selected based on average efficiency and statistical test. In addition, sensitivity analysis are performed to identify the most important shaping factors. Reporting culture, management commitment, and preparedness are identified as the most important factors in this paper, respectively. Finally, the proposed model is validated and verified through statistical experiment. The proposed approach would help managers to have a comprehensive understanding of the plant with respect to the RE. To the best of our knowledge this is the first paper that examines resilient shaping factors in a petrochemical plant with respect to management and organization by DEA. (C) 2015 Elsevier Ltd. All rights reserved.