Effects of psychological contract breach on attitudes and performance: The moderating role of competitive climate

被引：64
作者：
Li, Jun [1 ]
Wong, Ipkin Anthony [2 ]
Kim, Woo Gon [3 ]
机构：
[1] Florida State Univ, Coll Business, Dedman Sch Hospitality, B4116 Univ Ctr,288 Champions Way, Tallahassee, FL 32306 USA
[2] City Univ Macau, Inst Tourism & Gaming, Fac Int Tourism & Management, Ave Xian Xing Hai,Room 519, Macau, Peoples R China
[3] Florida State Univ, Dedman Sch Hospitality, Coll Business, Int Ctr Hospitality Res & Dev, 288 Champions Way,UCB 4116, Tallahassee, FL 32306 USA
来源：
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT | 2016年 / 55卷
关键词：
Psychological contract breach; Organizational identification; Affective commitment; Job performance; Competitive climate; SOCIAL-EXCHANGE; ORGANIZATIONAL CITIZENSHIP; HOSPITALITY INDUSTRY; JOB-SATISFACTION; SERVICE CLIMATE; ROLE STRESS; IN-ROLE; COMMITMENT; IDENTIFICATION; IMPACT;
D O I：
10.1016/j.ijhm.2016.02.010
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
The performance of hotel employees is an important driver of customer satisfaction, which in turn affects hotels' financial outcomes. Hotel managers should encourage their staff to deliver quality service and should inspire them to perform their best. This study advances a multilevel model that draws connections among competitive climate, organizational identification (OID), job performance, affective commitment (AC), and psychological contract (PC) breach from a sample of hotel staff. The results indicate that (1) PC breach is negatively related to OID and AC, (2) OID and AC have a significant positive relationship with job performance, and (3) competitive climate at the organizational level moderates the effects of OID and AC on hotel workers' in-role performance. These results offer valuable implications for managers to produce more efficient hotel human resource management techniques. (C) 2016 Elsevier Ltd. All rights reserved.
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页码：1 / 10
页数：10
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