Have Elderly Individuals in Urban China Been Satisfied with Nursing Services during the COVID-19 Pandemic?

被引：3

作者：

Shan, Shoujin ^{[1
,2
]}

Sun, Zhonggen ^{[3
]}

Zhang, Furong ^{[3
]}

Zhang, Ruilian ^{[4
]}

Yang, Bingqing ^{[3
]}

机构：

[1] Hohai Univ, Sch Marxism, Nanjing 211100, Peoples R China

[2] Maanshan Teachers Coll, Sch Marxism, Maanshan 243041, Peoples R China

[3] Hohai Univ, Sch Publ Adm, Nanjing 211100, Peoples R China

[4] Univ Queensland, Sustainable Minerals Inst, Brisbane, Qld 4067, Australia

来源：

INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH | 2021年 / 18卷 / 20期

关键词：

customer satisfaction index model; elderly satisfaction; nursing services; COVID-19; China; CUSTOMER SATISFACTION; MODEL;

D O I：

10.3390/ijerph182010624

中图分类号：

X [环境科学、安全科学];

学科分类号：

08 ; 0830 ;

摘要：

Based on the customer satisfaction index model, we constructed an elderly care service satisfaction model that includes 5 latent variables and 16 observed variables. To analyze the degree of satisfaction of elderly individuals in nursing homes, we used structural equation model (SEM) to test the nursing service elderly satisfaction model. With the help of AMOS 22.0 software, we analyzed the degree of model fit and the behavioral relationships between the variables that affect the path. We found that the satisfaction of Chinese urban elderly individuals in nursing homes is at a moderate level, which is lower than the quality expected by elderly individuals. The customer satisfaction index model can be applied to assess satisfaction with nursing services. Furthermore, perceived quality and value have a significant impact on satisfaction.</p>

引用

页数：15

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