Haunted by the Past: Effects of Poor Change Management History on Employee Attitudes and Turnover

被引：70
作者：
Bordia, Prashant [1 ]
Restubog, Simon Lloyd D.
Jimmieson, Nerina L. [2 ]
Irmer, Bernd E. [3 ]
机构：
[1] Australian Natl Univ, Res Sch Business, Canberra, ACT 0200, Australia
[2] Univ Queensland, St Lucia, Qld, Australia
[3] Queensland Univ Technol, Sch Management, Brisbane, Qld 4001, Australia
来源：
GROUP & ORGANIZATION MANAGEMENT | 2011年 / 36卷 / 02期
关键词：
change management; organizational change cynicism; turnover; ORGANIZATIONAL-CHANGE; JOB-SATISFACTION; PLANNED BEHAVIOR; TRUST; COMMITMENT; CYNICISM; CONTEXT; IMPACT; MODEL; TRANSFORMATION;
D O I：
10.1177/1059601110392990
中图分类号：
B849 [应用心理学];
学科分类号：
040203 ;
摘要：
Change management research has largely ignored the effects of organizational change management history in shaping employee attitudes and behavior. This article develops and tests a model of the effects of poor change management history (PCMH) on employee attitudes (trust, job satisfaction, turnover intentions, change cynicism, and openness to change) and actual turnover. We found that PCMH, through PCMH beliefs, led to lower trust, job satisfaction and openness to change, and higher cynicism and turnover intentions. Also, PCMH beliefs predicted employee turnover over 2 years.
引用
收藏
页码：191 / 222
页数：32
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