Levels of quality and environmental management in the hotel industry: Their joint influence on firm performance

被引：118

作者：

Tari, Juan Jose ^{[1
]}

Claver-Cortes, Enrique ^{[1
]}

Pereira-Moliner, Jorge ^{[1
]}

Molina-Azorin, Jose F. ^{[1
]}

机构：

[1] Univ Alicante, Dept Business Management, E-03080 Alicante, Spain

来源：

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT | 2010年 / 29卷 / 03期

关键词：

Quality management; Environmental management; Performance; Hotel industry; BUSINESS PERFORMANCE; ISO-9000; CERTIFICATION; TQM; IMPACT; TOURISM; SYSTEMS; STRATEGIES; CORPORATE; ISO-14001; ISSUES;

D O I：

10.1016/j.ijhm.2009.10.029

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Many studies have examined quality management and envionmental management separately. This paper analysed the commitment to quality and environmental management at the same time, and their separate and joint effects on hotel performance The empirical data were collected from a sample of 301 3-to-5-star Spanish hotels A cluster analysis was carried out to identify the levels of commitment to quality and the environment Then, ANOVA and regression analysis tested the quality and environmental commitment levels-performance link nice levels of quality and environmental commitment have been identified The findings showed that the commitment to quality and environmental practices influences hotel performance (C) 2009 Elsevier Ltd All lights reserved

引用

页码：500 / 510

页数：11

共 50 条

[31] The Relationship between Managers' Environmental Perceptions, Environmental Management and Firm Performance in Spanish Hotels: a Whole Framework
Lopez-Gamero, Maria D.
Molina-Azorin, Jose F.
Claver-Cortes, Enrique
INTERNATIONAL JOURNAL OF TOURISM RESEARCH, 2011, 13 (02) : 141 - 163
[32] Agility as a mediator in the relationship between quality management and hotel performance
Pertusa-Ortega, Eva M.
Tari, Juan Jose
Molina-Azorin, Jose F.
Pereira-Moliner, Jorge
SERVICE BUSINESS, 2025, 19 (01)
[33] Environmental labeling certification and firm environmental and financial performance: A resource management perspective
He, Duojun
Ren, Shenggang
Zeng, Huixiang
BUSINESS STRATEGY AND THE ENVIRONMENT, 2022, 31 (03) : 751 - 767
[34] The influence of lean management and environmental practices on relative competitive quality advantage and performance
Agyabeng-Mensah, Yaw
Ahenkorah, Esther
Afum, Ebenezer
Owusu, Dallas
JOURNAL OF MANUFACTURING TECHNOLOGY MANAGEMENT, 2020, 31 (07) : 1351 - 1372
[35] Do Environmental Performance and Environmental Management Have a Direct Effect on Firm Value?
Soedjatmiko, Soedjatmiko
Tjahjadi, Bambang
Soewarno, Noorlailie
JOURNAL OF ASIAN FINANCE ECONOMICS AND BUSINESS, 2021, 8 (01): : 687 - 696
[36] Environmental Management System towards Environmental Performance of Hotel Industry: Does Corporate Social Responsibility Authenticity Really Matter?
Yousaf, Zahid
Radulescu, Magdalena
Nassani, Abdelmohsen A.
Aldakhil, Abdullah Mohammed
Jianu, Elena
INZINERINE EKONOMIKA-ENGINEERING ECONOMICS, 2021, 32 (05): : 484 - 498
[37] Investigating influence of green innovation on sustainability performance: A case on Malaysian hotel industry
Asadi, Shahla
Pourhashemi, Seyedeh OmSalameh
Nilashi, Mehrbakhsh
Abdullah, Rusli
Samad, Sarminah
Yadegaridehkordi, Elaheh
Aljojo, Nahla
Razali, Nor Shahidayah
JOURNAL OF CLEANER PRODUCTION, 2020, 258
[38] Influence of Green Human Resource Management on firm's environmental performance: Green Employee Empowerment as a mediating factor
Adu Sarfo, Philip
Zhang, Jianhua
Nyantakyi, George
Lassey, Francis Ako
Bruce, Emmanuel
Amankwah, Ophelia
PLOS ONE, 2024, 19 (04):
[39] A Mixed-Method Study on the Perceptions of Quality Management and Sustainability in Malaysian Hotel Industry
Sin, Kit-Yeng
Mohamad, Abang Azlan
Lo, May-Chiun
ESTUDIOS DE ECONOMIA APLICADA, 2021, 39 (01):
[40] The influence of supply chain quality management practices on quality performance: an empirical investigation
Soares, Anabela
Soltani, Ebrahim
Liao, Ying-Ying
SUPPLY CHAIN MANAGEMENT-AN INTERNATIONAL JOURNAL, 2017, 22 (02) : 122 - 144

← 1 2 3 4 5 →