Levels of quality and environmental management in the hotel industry: Their joint influence on firm performance

被引：118

作者：

Tari, Juan Jose ^{[1
]}

Claver-Cortes, Enrique ^{[1
]}

Pereira-Moliner, Jorge ^{[1
]}

Molina-Azorin, Jose F. ^{[1
]}

机构：

[1] Univ Alicante, Dept Business Management, E-03080 Alicante, Spain

来源：

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT | 2010年 / 29卷 / 03期

关键词：

Quality management; Environmental management; Performance; Hotel industry; BUSINESS PERFORMANCE; ISO-9000; CERTIFICATION; TQM; IMPACT; TOURISM; SYSTEMS; STRATEGIES; CORPORATE; ISO-14001; ISSUES;

D O I：

10.1016/j.ijhm.2009.10.029

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Many studies have examined quality management and envionmental management separately. This paper analysed the commitment to quality and environmental management at the same time, and their separate and joint effects on hotel performance The empirical data were collected from a sample of 301 3-to-5-star Spanish hotels A cluster analysis was carried out to identify the levels of commitment to quality and the environment Then, ANOVA and regression analysis tested the quality and environmental commitment levels-performance link nice levels of quality and environmental commitment have been identified The findings showed that the commitment to quality and environmental practices influences hotel performance (C) 2009 Elsevier Ltd All lights reserved

引用

页码：500 / 510

页数：11

共 50 条

[21] Antecedents of Environmental Management: The Influence of Organizational Design and Its Mediating Role Between Quality Management and Environmental Management
Pertusa-Ortega, Eva M.
Lopez-Gamero, Maria D.
Pereira-Moliner, Jorge
Tari, Juan-Jose
Molina-Azorin, Jose F.
ORGANIZATION & ENVIRONMENT, 2018, 31 (04) : 425 - 443
[22] Environmental Management: Assessment of Macedonian Hotel Industry
Petrevska, Biljana
Cingoski, Vlatko
QUALITY-ACCESS TO SUCCESS, 2018, 19 (162): : 122 - 125
[23] Environmental management and hotel profitability: operating performance matters
Yenidogan, Alp
Gurcaylilar-Yenidogan, Tugba
Tetik, Nilufer
TOURISM & MANAGEMENT STUDIES, 2021, 17 (03) : 7 - 19
[24] Total quality management, market orientation and hotel performance: The moderating effects of external environmental factors
Wang, Cheng-Hua
Chen, Kuan-Yu
Chen, Shiu-Chun
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 2012, 31 (01) : 119 - 129
[25] The effect of environmental management on environmental performance and firm performance in Taiwanese maritime firms
Yang, Ching-Chiao
INTERNATIONAL JOURNAL OF SHIPPING AND TRANSPORT LOGISTICS, 2012, 4 (04) : 393 - 407
[26] Institutional pressures, environmental management practices, firm characteristics and environmental performance
Bananuka, Juma
Bakalikwira, Lasuli
Nuwagaba, Patience
Tumwebaze, Zainabu
ACCOUNTING RESEARCH JOURNAL, 2021, 34 (06) : 637 - 665
[27] Environmental awareness, initiatives and performance in the hotel industry of Macau
Wan, Yim King Penny
Chan, Sow Hup Joanne
Huang, Hui Lan Wendy
TOURISM REVIEW, 2017, 72 (01) : 87 - 103
[28] The impact of big data on firm performance in hotel industry
Yadegaridehkordi, Elaheh
Nilashi, Mehrbakhsh
Shuib, Liyana
Nasir, Mohd Hairul Nizam Bin Md
Asadi, Shahla
Samad, Sarminah
Awang, Nor Fatimah
ELECTRONIC COMMERCE RESEARCH AND APPLICATIONS, 2020, 40
[29] Enhancing Innovation Performance in the Hotel Industry: The Role of Employee Empowerment and Quality Management Practices
Al-Sabi, Samer M.
Al-Ababneh, Mukhles M.
Masadeh, Mousa A.
Elshaer, Ibrahim A.
ADMINISTRATIVE SCIENCES, 2023, 13 (03)
[30] Quality Management System Applications in the Hotel Industry in Macedonia
Mitreva, Elizabeta
Sazdova, Julijana
Gjorshevski, Hristijan
QUALITY-ACCESS TO SUCCESS, 2019, 20 (170): : 68 - 72

← 1 2 3 4 5 →