Levels of quality and environmental management in the hotel industry: Their joint influence on firm performance

被引：121
作者：
Tari, Juan Jose [1 ]
Claver-Cortes, Enrique [1 ]
Pereira-Moliner, Jorge [1 ]
Molina-Azorin, Jose F. [1 ]
机构：
[1] Univ Alicante, Dept Business Management, E-03080 Alicante, Spain
来源：
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT | 2010年 / 29卷 / 03期
关键词：
Quality management; Environmental management; Performance; Hotel industry; BUSINESS PERFORMANCE; ISO-9000; CERTIFICATION; TQM; IMPACT; TOURISM; SYSTEMS; STRATEGIES; CORPORATE; ISO-14001; ISSUES;
D O I：
10.1016/j.ijhm.2009.10.029
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
Many studies have examined quality management and envionmental management separately. This paper analysed the commitment to quality and environmental management at the same time, and their separate and joint effects on hotel performance The empirical data were collected from a sample of 301 3-to-5-star Spanish hotels A cluster analysis was carried out to identify the levels of commitment to quality and the environment Then, ANOVA and regression analysis tested the quality and environmental commitment levels-performance link nice levels of quality and environmental commitment have been identified The findings showed that the commitment to quality and environmental practices influences hotel performance (C) 2009 Elsevier Ltd All lights reserved
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收藏
页码：500 / 510
页数：11
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