High-level employee involvement at Delta Air Lines

被引：25

作者：

Kaufman, BE ^{[1
]}

机构：

[1] Georgia State Univ, Dept Econ, WT Beebe Inst Personnel & Employment Relat, Atlanta, GA 30303 USA

来源：

HUMAN RESOURCE MANAGEMENT | 2003年 / 42卷 / 02期

关键词：

D O I：

10.1002/hrm.10075

中图分类号：

B849 [应用心理学];

学科分类号：

040203 ;

摘要：

As described in this unique case study, Delta Air Lines operates one of the most advanced, high-level employee involvement programs in the nation. Based on in-depth field study and personal interviews, the development, structure, operation, and business goals of the program are described. The study then summarizes the business benefits and costs of this type of high-level employee involvement program and concludes with 12 "lessons learned." (C) 2003 Wiley Periodicals, Inc.

引用

页码：175 / 190

页数：16

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