A Question Routing Technique Using Deep Neural Network for Communities of Question Answering

Online Communities for Question Answering (CQA) such as Quora and Stack Overflow face the challenge of providing high quality answers to the questions asked by their users. Although CQA frameworks receive new questions in a linear rate, the rate of the unanswered questions increases in an exponential way. This variation eventually compromise effectiveness of the CQA frameworks as knowledge sharing platforms. The main cause for this challenge is the improper routing of questions to the potential answerers, field experts or interested users. The proposed technique QR-DSSM uses deep semantic similarity model (DSSM) to extract semantic similarity features using deep neural networks. The extracted semantic features are used to rank the profiles of the answerers by their relevance the routed question. QR-DSSM maps the asked questions and the profiles of the users into a latent semantic space where the relevance is measured using cosine similarity between the two; questions and users' profiles. QR-DSSM achieved MRR score of 0.1737. QR-DSSM outperformed the baseline models such as query likelihood language model (QLLM), Latent Dirichlet Allocation (LDA), SVM classification technique and RankingSVM learning to rank technique.